Refund Policy

We want you to be satisfied with AGILIZA BRASIL AGENCIA DE VIAGENS. This policy explains how to request a refund for our services and bookings. Effective date: 2026-10-17.

Refund period

You may request a refund within 30 days of purchase.

Bookings with airlines, hotels and insurers

Some amounts are paid to an airline, hotel, tour operator or insurer. Those amounts follow that provider's fare or booking rules, which are shown to you before you pay.

We will request the refund from the provider on your behalf and pass on any amount it returns.

How to request

E-mail [email protected] with your order number. We answer within 2 business days.

You can also call +552136283053 for help with your request.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Orders we cancel

If we cancel an order because of a pricing error or suspected fraud, we refund any amount paid.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.